Clement A. Gollier

8622 Woodridge Drive ○ Sherwood, AR 72120 ○ (501) 256-7415 ○ cagollier@mamoth.com

Accomplishments

Designed, led and implemented several projects for Clearpointe’s customers. Projects ranged from a server upgrade to a total network replacement for a customer with 14 sites and 300 users.
Managed 8 Windows NT 4.0 domains (1,500 users, 2,000 nodes) with complex trust relationships, as well as several web servers, and upgraded these domains to Windows 2000 with Active Directory through a complete infrastructure redesign.
Implemented and support Exchange 2000 email servers.
Implemented a multipart Help Desk software (Goldmine HEAT) solution, including Microsoft SQL Server database design, creation and maintenance and Systems Management Server rollout.
Implemented a campus-wide PKI infrastructure, with server, workstation, and user security certificates.
Implemented and supported a new point-of-sales system (Core OneStep) for the University.

Experience

2005 – Present

Clearpointe Technology, Inc
Network Engineer

Infrastructure design: Design solutions for our customers’ needs. Solutions ranged from a simple server upgrade to complete network (layer 1) redesign, depending on the project.

IT project implementations: Onsite implementations of IT upgrades, including network and server hardware, edge firewalls (Cisco PIX or Microsoft ISA server) operating system, network services (Active Directory, DNS, Exchange…) and line of business applications. Project implementer/leader role also includes customer relations and training functions (depending on project scope).

Third level support: Provided 3^rd level support to Clearpointe’s Network Operations Center for Active Directory, SQL, SMS and Exchange.

2004 – 2005

Little Rock Diagnostic Clinic
IT Director

Network / System Management: Maintained server (include Windows domain controllers, Exchange and SQL servers) and network infrastructure for 190 users. Implemented device change management solution.
HIPAA compliance: Drafted access control policies and disaster recovery plan. Developed employee training and awareness plan. Reconfigured network devices and servers to allow for object-level access and change auditing. Configured and maintained firewall for access control as well as intrusion detection.
Practice Management Software: Supported and administered the Clinic’s main software package (Nextgen EPM); developed custom reports and processes.
Technology-enhanced business processes: Convert medical transcription to digital format and centralize all transcription files; implemented an IVR appointment reminder and AR collection solution; modify all X-Ray equipment to produce digital images and convert existing films.

2001- Present	U. of Arkansas at Little Rock, Computing Services
	DP Network Technician

1999 – 2001	U. of Arkansas at Little Rock, Computing Services
	Applications Programmer

Windows Administration: Primary administrator for a large Windows NT network (26 servers, 8 Domains, 1,500 users). Designed the implementation plan and upgraded this network to Windows 2000 Active Directory, with a total of 25,000 users (students, faculty and staff) and 4000 nodes. In the three years in which I administered this Windows network, there has been no unplanned downtime, or successful hacking of any server.

Security Administration: Drafted security and usage policies. Implemented a university-wide PKI (and SSL) infrastructure.

Exchange Administration: Implemented Exchange (5.5) mail server for the UALR Library & upgraded that server to Exchange 2000; Created separate Exchange 2000 server for the Finance & Administration area. Designed security policies appropriate for each server.

SQL Server Administration: Sole database administrator and developer of a SQL Server 2000, hosting data for the Computer Services Help Desk. This project also included a Knowledge base component, which I maintained. Designed and implemented student tracking database (SQL Server) for the College of Education.

Oracle Development: Supported the Finance and Administration division of UALR through the implementation of the University’s new administrative system, based on Oracle. This involved converting existing data to the new format, writing queries and scripts, as well as security management. As such, I implemented and supported a new point-of-sales system.

Web site development: Managed several independent web servers (IIS 4 and 5) to serve special needs from the campus community. Developed content and managed security, with no successful hacking of those systems to date.

Network Technician: Part of a four-man networks team which researched, purchased, implemented and supported the entire UALR network. I have laid CAT-5 wire and fiber optic cable, and performed maintenance on ATM routers, switches, and hubs. I was primarily responsible for the Campus dial-in system and gigabit switches.

Solutions Research: Implemented pre-production web portal and project management solution; Assisted faculty in developing on-line course material.

Other duties: Designed Microsoft Office-based electronics forms to replace the existing paper version used throughout the enterprise. Maintained backups for 15 servers of various functions (domain controllers, email, database …) Designed the UALR Internet Café. Authored documentation, and user help documents. Served as third-level support for client issues.

1996 – Present	dsart.com – mamoth.com
	Webmaster

Content Management: Scan and optimize source graphics, Update product prices.

Promotion: Improve search engine placement, design and implement site-based promotions. Dsart.com generates an average 20,000 page hits a month.

Commerce: Researched, designed and implemented the site’s e-commerce solution.

Education

2000 - Present	U. of Arkansas at Little Rock
	Master of Arts: Public Administration

Ongoing: current GPA: 3.50

1995 - 1999	U. of Arkansas at Little Rock
	Bachelor of Arts, Political Science
	Bachelor of Arts, History

Graduating GPA: 3.75

Member, Phi Kappa Phi National Honor Society

Member, Golden Key National Honor Society

Member, Phi Alpha Theta, History National Honor Society

Member, Pi Sigma Alpha, Political Science National Honor Society

Languages

English (fluent), French (mother tongue), Dutch, German.

References

Supervisor

Mr. Joe LaRocca

Clearpointe Technology, Inc
7 Office Park Drive
Little Rock, AR 72205
(501) 225-1155

Mr. Rogers Davis

        U. of Arkansas at Little Rock
        2801 S. University
        Little Rock, AR 72204
        501-569-3345

Users and clients

Mr. Lucian Shockey, Vice-Chancellor for Finance and Administration
Dr. Charles Donaldson, Vice-Chancellor for Educational and Student Services
Ms. Sandra Dannaway, Registrar
Dr. Johanna Lewis, Chair, History Department.
Dr. Margaret Scranton, Political Science Department.
Dr. Art English, Political Science Department.

U. of Arkansas at Little Rock
2801 S. University
Little Rock, AR 72204
Telephone numbers on request.

Dr. Donald Stewart, Owner

DS Art
DS Art546 Broadway
Birmingham, AL 35209
+1 (205) 942-2587

Peers

Mr. Dale Miller, Systems Programmer
Mr. David Roetzel, Network Technician
Mr. Pat Pearce, Webmaster

U. of Arkansas at Little Rock, Computing Services
2801 S. University
Little Rock, AR 72204
1 (501) 569-3345

Mr. Kevin Clark

Clearpointe Technology
7 Office Park Drive
Little Rock, AR 72205
(501) 225-1155